RETURN AND REFUND POLICY
1. Right of Withdrawal
In accordance with European consumer protection laws, customers have the right to withdraw from their purchase within 14 days of receiving their order, without providing any reason.
To exercise this right, please notify us by email at: contact@teaconsoli.com
2. Return Conditions
To be eligible for a return:
The request must be made within 14 days of delivery
Products must be unused and in original condition
Items must be returned in their original packaging
Due to hygiene and food safety regulations, opened tea products cannot be returned unless they are defective or damaged upon delivery.
3. Return Procedure
To initiate a return:
Contact us by email with your order number and reason for return.
Wait for confirmation and return instructions.
Send the product back to the address provided.
Returns sent without prior approval may not be accepted.
4. Refunds
Once the returned product has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed within 7–14 business days using the original payment method.
5. Return Shipping Costs
Unless the product is defective or incorrectly delivered, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
6. Damaged or Incorrect Products
If you receive a defective or incorrect item, please contact us within 48 hours of delivery, including photos of the issue.
We will assess the situation and provide an appropriate solution, including replacement or refund where applicable.
7. Contact Information
For all return and refund inquiries, please contact:
Tea Consoli
Email: contact@teaconsoli.com
Address: Luxembourg, 12 Rue de la Rotonde, 2448 Luxemburg
